What should I do if I think that somebody is actually having a genuine panic attack?
Listen to what they have to say and elucidate from them if they understand what is going on. Ask them whether they had ever had a panic attack, like this, ever before. If they reply in a way that suggests that this is a frequent event, then you need to try and calm them down, in both physical and psychological sense.
Try to introduce yourself to them by telling them your name.
What about if I am not clear as to whether there is something serious going on or if it is all just a panicker?
Don’t feel bad, it can be a real challenge to make the distinction. You will need to take a view, however, and there is no real way to be sure without specialist tests.
Remember your A, B, Cs in terms of basic first aid. Then check to see whether they are wearing a medic alert bracelet or necklace. Obviously, heed any advice given by the alert. Consider calling for expert medical assistance.
OK – but if they are having a panic attack – then what do I do?
Clearly, one of you needs to be calm. Try to get one or two key ideas across, with the words that you use. Let them know what is happening to them and let them know that it will be fine in the end. Ask them what they think may help them. Never belittle them – you need them to become resourceful. We learned to get frightened many years ago as a means to save our lives.
However, in the incorrect circumstances it can be unhelpful and at times embarrassing.
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